The KPN Chronicles

Diogenes's picture
YourCallIsImportant (12K)

Yesterday marked the end of the KPN Chronicles, a bunch of blogs about our adventures with the Dutch phone company.

telephone (6K)

We switched our home phone to an old fashioned analog line recently. It turned into a two month project and we are still cleaning up the bits and pieces.

What is so remarkable about this story was how difficult it was to become a new customer of a business that laments its declining customer base - the Plain Old Telephone Service (POTS) business.

Customer service and the telephone company were never very good dance partners. They still aren't.

It all begins here